Last Updated: August 29, 2022
At Margasoft Corp. (“we”, “us”, “our”) we believe in the importance of data security and protecting the Personally Identifiable Information we collect from an individual to provide the system and services that we offer. We are committed to privacy practices that are transparent, and compliant with the data protection regulations, such as EU General Data Protection Regulation (GDPR).
Customers: this includes any individual who registers or creates an account individually or on behalf of an entity or organization in order to use the services we offer.
Site Visitors: visitors to our website, including those who may also opt-in to receive additional information or commercial communications about Chartrics.
What personal information we collect and process depends on how and why you use our website or services. Generally, we process personal information that we receive:
You can generally visit our website without having to submit any personal information. If you request more information or sign up for our services, we will ask you to provide us with personal information as follows. If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our product or services.
If you contact us via the contact forms on our website, we will ask you to provide your Name, Email Address, Phone Number, Company Name, Job Title.
When you choose to sign up or become a paid customer, we will ask you to provide us with certain personal information so that we can create your account and make it possible for you to use Chartrics. The required information will include your Name and Email Address. The optional information may include Phone Number, Job Title, Company Name, Number of Employees.
You are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our services. When purchasing a paid subscription, you will be required to provide additional information on your payment and billing details so that we can process the transaction. This information is processed by our payment service provider and we receive a confirmation of payment, which we then associate with your Account Information and any relevant transactions.
We may also collect registration information related to your participation in Chartrics online webinars, training, and surveys.
We collect your data automatically when you browse our website or use our services. We use this information to administer and improve our website and services, analyze trends, track users’ usage of our website, and for remarketing purposes.
When you visit a Chartrics website, we may collect online and technical information from your device, such as your Browser Type, IP Address and Geographic Areas derived from your IP Address, Access Times and Duration of Visits, Referring URL, and other usage data relating to your activities on our website, including the pages you browse.
We use Google remarketing services or tags in order to advertise to previous visitors to our website on third-party platforms such as Google search results page or a site in the Google Display Network.
We use the personal information we collect about you for the following purposes:
Providing our services
We need to use your personal information to perform our responsibilities under our contract with you and to provide you with our services. Your personal information is required in order to provide you access to and use of our website, product, and services, including accessing the product features, and functionality.
Processing and completing transactions
We use your personal information to process and complete transactions including verifying payments and sending you related information, including purchase confirmations, invoices, and important notices.
Measuring performance, developing and improving the website, services, and user experience
We use data for analytics and measurement to understand how our website and services are used. We use the information we collect to improve the content and general administration of our website, enabling new features and enhancing both website visitor and Customer experience.
Managing our relationship with you, including Customer service or feedback
We use the information we collect, like your email address, to interact with you directly. We require your personal information in order to respond to your queries and requests or otherwise communicate directly with you such as to give you notices about your Account, send you related information, such as updates, security alerts, and support messages. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Account.
Increasing the number of customers who use our website and services through marketing and advertising
With your explicit consent, we use your personal information for sending commercial communications, in line with your communication preferences, about our product and services, features, newsletters, offers, promotions, and events.
Detecting fraud, illegal activities, or security breaches
We use your personal information to protect Chartrics and others from fraud, illegal activities, or security breaches.
We use your personal information to comply with our legal obligations under applicable laws and to cooperate with public and government authorities as required.
We do use services of third-party providers to operate our website. These service providers have access to personal information needed to perform such functions on our behalf and are authorized to use your personal information to provide these services to us.
The services include payment processing, analytics service providers, customer service, and transactional message delivering companies that we believe are in full compliance with GDPR requirements. As their services require, we may transfer as much of your personal information to them as necessary for them to perform their services.
Apart from third-party providers, we may also disclose your personal information in the following situations:
Any disclosure of your personal information will be done to protect your or our company’s vital interests as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents with prior notice to you by email. Your personal data will only be used to protect our legitimate interests and will never be provided to other parties for advertising, marketing, or other commercial uses without your consent.
We store all user information in secure databases protected in a variety of industry-standard access controls to assist us in protecting your data. However, no company can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk. To help protect yourself, use a strong password, and protect your user names and passwords to help prevent others from accessing your Account.
We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings:
You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to:
Even after you close your account, we will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law. We will continue to store anonymous or anonymized information, such as website visits, in order to improve our services.
You may opt out at any time of marketing and commercial communication that we may send you by clicking on the unsubscribe link contained in each email, or you may contact us directly via our website or an email.
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